State Farm® Insurance Agent Allison Bash

"Thank you for sharing your feedback. I’m so sorry to hear about your experience and truly apologize for the frustration this has caused. Transition periods like this can sometimes lead to unexpected challenges, and it sounds like we fell short in providing the communication and support you deserve. Please know that your concerns are important to us, and we want to make things right. If you’re open to it, I’d love the opportunity to personally assist you and ensure any unresolved matters are addressed promptly. Feel free to reach out to me directly and I’ll do everything I can to help. Thank you for bringing this to my attention—I appreciate your patience and hope to restore your trust in our service."

"Kevin, I'm so glad you found our team knowledgeable and courteous. Your appreciation means a lot to us. Thanks for sharing your positive experience! - Allison Bash - State Farm Insurance Agent, Mascoutah, IL"

"Lesa, thank you so much for your wonderful review! I'm glad to know that our team has been helpful, friendly, and responsive to your needs. We strive to provide excellent customer service and professionalism, and it's gratifying to see that reflected in your experience. Your kind words mean a lot to us. If you ever need anything in the future, don't hesitate to reach out. - Allison Bash - State Farm Insurance Agent, Mascoutah, IL"

"Thank you so much for your kind words, Tim! We're thrilled to hear about your positive experience with Molly and myself. Providing professional and caring service is what we strive for, and we're delighted that they were able to assist you in finding the best protection at a comfortable price range. We truly appreciate your referrals and look forward to serving you in the future. If you ever need anything else, don't hesitate to reach out."

"Thank you for the five-stars, Bradley! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."

"We love seeing reviews like this, Marsha! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"

"Jerry, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."

"We are grateful for the amazing review, Erik! Thank you for trusting us with your insurance needs."

"Katy, we are grateful for your kind words and thrilled to hear about your positive experience with Tara. Providing excellent service and ensuring our customers feel comfortable and well-informed is our top priority, and it's heartening to know that Tara exceeded your expectations."

"George, thank you for the positive review! We appreciate you taking the time to share your experience with our team. Please don't hesitate to reach out if you need anything!"

"Thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"

"We love seeing reviews like this, Vicky! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"

"Samantha, thank you for the review and for taking the time to share your positive experience with us! We are thrilled to hear that you had an exceptional first-time visit at our location. Mollie is indeed an exceptional team member, and we're delighted to have her as a part of our team. If you have any more questions or need assistance in the future, don't hesitate to reach out. We look forward to serving you and assisting with your insurance needs. Thanks for choosing our office!"

"Laney, thank you! We love seeing reviews like this. Mollie always puts our customers first."

"Hi, Jai! Thank you for the praise for Mollie! She is a vital part of the team and we value how much she cares about all our customers."

"Amy, thank you! Your positive feedback means a lot to us. Sierra is a fantastic asset to our team, and we’re glad she was able to help you switch your policies over to us."

"Thanks for the kind words, Tesha! We’re happy to hear Sierra was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"

"Thank you Mr. Repp! We appreciate having you as a customer."

"Thank you for taking the time to share your feedback, and we appreciate your honesty. I understand that you may have concerns regarding the level of support you've received during the claims process. I want to clarify our approach to claims handling. We have a dedicated claim specialist in our office, as well as a partnership with State Farm Claims, to ensure that our clients receive the assistance they need. Typically, my involvement in claim situations is limited to cases where there are specific issues or complications, which thankfully are not common. I am, however, very hands-on when such situations arise, aiming to resolve them swiftly. Your experience is valuable to us, and we take your feedback seriously. If you have any ongoing concerns or specific issues related to your claim, please don't hesitate to reach out to our claim specialist or our customer service team. We are committed to providing you with the support and service you deserve."

"We love seeing reviews like this, Justin! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"

"Pamela, we appreciate your kind words!"

"Megan, we’re glad to hear how Mollie was able to help you switch over your policies. Thank you for joining our State Farm family! We look forward to continuing our relationship."

"Kristin, thank you for the positive rating! Mollie always puts our customers first."

"Trevon, thank you for sharing your experience with our office! Our team strives to provide quality coverage, and we are happy to hear that Sierra was able to do that for your renters policy! We are thankful for your trust in our office to help secure what matters most."